RETURNS & REFUNDS

Returned items must be received by us in the same condition as you received them, so please pack up any returned items carefully with their original packaging and any free samples and/or free gifts received along with a completed returns form.

In the unlikely event that your product is faulty upon arrival we will happily refund your item including all postage when it is returned to us within 14 days from the date of purchase.

 

How to Return Products

Please contact us to obtain a returns form, which you will need to print and fill out. Returns will not be accepted without a returns form.

The returns form will give you the correct return address details.

Please note that your return must be sent back within 14 days from the date of delivery.

All returns will be examined upon receipt and we will refund your payment as quickly as possible by the original payment method, no later than 10 days after we have received the returned goods.

We do not accept returns on sale items except where required by law.

Please note that we cannot be held responsible for packages that fail to reach us.

 

CANCELLATIONS

Your deposit is non-refundable and non-transferable if you cancel your booking. This includes cancellations due to Covid 19. If you cancel your booking, we may charge an additional cancellation fee at our discretion based on genuine pre-estimate of income loss suffered by us. We may, in our discretion, agree to waive all or part of the cancellation fee if the circumstances of the cancellation are in our opinion, beyond your reasonable control. If you cancel your booking within 8 weeks from your booked date, you may be liable for the balance of the invoice.  

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